Your staff or team should be helpful and kind when communicating with customers
A study by New Voice Media found that about 42% of customers will switch if they’re put off by rude or unhelpful staff.
I encourage you to become customer-focused brand. It doesn’t matter your designation or profession, put customer service at the forefront.
This means that if you’re engaged with a particular task outside of customer service, and you receive complaints from a customer, what should you do?
Pause whatever task you’re handling and address the customer’s complaints. Be kind to them. Show them that you’re not after their money, but their love and trust.
When customer service becomes your no #1 priority, customers will trust you more, and refer new customers to your business. Drive this urgency into every of your team member.
According to Harvey Mackay, Author of ‘How to Swim with The Sharks Without Being Eaten Alive,’ “Successful organisations have one common central focus: Customers.”
It doesn’t matter if it’s a business, a professional practice, a hospital, or a government agency, success comes to those, and only those, who are obsessed with looking after customers.”
12. Respond promptly to customer calls
Fast replies generate revenue. When an airline responded to a customer’s Tweet in less than 6 minutes, the customer was willing to pay almost $20 more for that airline in the future. (more…)